Account
How do I create an account?
Go to losano.com/account/register and create your account.
How do I update my account details?
Log into your account at losano.com/account/login with your email and password. After logging in, you can update your addresses, email and password.
ORDERS
What type of payment do you accept?
We accept MasterCard, American Express, Visa, Discover/Novus, PayPal, Google Pay, Shop Pay.
Do you offer a financing option?
Yes, through Shop Pay installments, you can split your purchase into 4 equal, 0%-interest installment payments, with no additional, hidden, or late fees. Learn more about this option.
We also offer Affirm.
What does Final Sale mean?
Items discounted 40% off or more are Final Sale, meaning that they can not be returned or exchanged.
SHIPPING & RETURNS
What shipping options do you offer?
We offer several shipping options:
Economy (6—10 business days) is free for all US orders.
Standard (3-4 business days) is $9.90.
We offer other expedited options for which prices are calculated at checkout and based on proximity to our home base distribution center in Illinois:
UPS 2nd Day Air® (2 business days). UPS Next Day Air® (next business day)
Prices are calculated at checkout and based on proximity to our home base distribution center in Illinois, and size of order. Please note: Orders placed after normal business hours will be received the following business day. Once your order has been processed, please allow 2 business days for shipping. Orders do not ship nor deliver on Saturdays, Sundays, or Holidays.
Do you offer free shipping?
Yes, economy shipping is shipping is free for all US addresses.
Do you accept returns?
Yes, you can return unused, unwashed, tagged products within 30 days of reception. Start your return HERE.
Is your shipping method responsible?
Our mailer is made with 100% recycled content, and 50% post-consumer content, with a reusable tear strip and it is recyclable in thin film bins. Find more information about our poly mailers take back program here.
ETHICAL PRODUCTION
Who do you work with to manufacture your clothes?
All of our pieces are designed and manufactured in Los Angeles, California, USA. We have a close relationship with all of our production partners to ensure they maintain safe working environments and provide livable wages. Any partner working with us must comply with our guidelines, offering a set of standards regarding fair wages, good working conditions, safety, respect and more.
PRODUCT DETAILS
Where are your clothes made?
All of our clothes are designed, cut and sewn in Los Angeles, California, USA.
Where do you ship from?
Our warehouse is located in East Dundee, Illinois. We ship all products from there using 100% recycled mailers.
What is so special about your fabrics?
SculptLux
Made from Repreve® Recycled Polyester, a material sourced from post-consumer plastic bottles that helps lessen the negative impact of plastic waste on our world.
EcoBrush
Made from BlueSign® certified rPET Recycled Polyester, a material also sourced from post-consumer plastic bottles that helps lessen our impact on the world.
EcoBliss
Knit, dyed and finished in Los Angeles. Made with Lenzing Modal and Spandex for a hint of stretch. Modal is an uber soft material which requires gentle handling. We recommend folding when storing.
Recharge
Knit, dyed and finished in Los Angeles. Made with Organic Cotton, Lenzing Modal and Spandex for a hint of stretch. Modal is an uber soft, cozy material needing gentle care. We recommend folding when storing.
EcoVero
EcoVero viscose is an easy care stretch viscose that wears wells all year round. The fabric is elastic, smooth, delicate and high-grade. Lenzing™ EcoVero™ viscose fibers are derived from sustainable wood and pulp, coming from certified and controlled sources and meet FSC standards and helps create a cleaner environment.
PRODUCT CARE
How should I care for my clothes?
For your SculptLux items:
Machine wash cold with mild detergent and like colors. Hang to dry. Do not tumble dry low. Do not bleach. Do not iron. Do not dry clean.
For your EcoBrush items:
Machine wash cold with mild detergent and like colors. Hang to dry. Do not tumble dry low. Do not bleach. Do not iron. Do not dry clean.
For your EcoBliss items:
Machine wash cold with mild detergent and like colors. Lay flat to dry. Do not tumble dry low. Do not bleach. Do not iron. Do not dry clean. We recommend folding when storing.
For your Recharge items:
Machine wash cold with mild detergent and like colors. Lay flat to dry. Do not tumble dry low. Do not bleach. Do not iron. Do not dry clean. We recommend folding when storing.
For your EcoVero items:
Machine wash, cold, tumble dry, low. Steam to refresh.