Go to losano.com/account/register and create your account.

Log into your account at losano.com/account/login with your email and password. After logging in, you can update your addresses, email and password.

We accept MasterCard, American Express, Visa, Discover/Novus, PayPal, Google Pay, Shop Pay.

Yes, through Shop Pay installments, you can split your purchase into 4 equal, 0%-interest installment payments, with no additional, hidden, or late fees. Learn more about this option.

We also offer Affirm.

Items discounted 40% off or more are Final Sale, meaning that they can not be returned or exchanged.

We offer several shipping options:

Economy (6—10 business days) is free for all US orders.

Standard (3-4 business days) is $9.90.

We offer other expedited options for which prices are calculated at checkout and based on proximity to our home base distribution center in Illinois:

UPS 2nd Day Air® (2 business days). UPS Next Day Air® (next business day)

Prices are calculated at checkout and based on proximity to our home base distribution center in Illinois, and size of order. Please note: Orders placed after normal business hours will be received the following business day. Once your order has been processed, please allow 2 business days for shipping. Orders do not ship nor deliver on Saturdays, Sundays, or Holidays.

Share details about your shipping policies, item returns, or customer service.

Yes, economy shipping is shipping is free for all US addresses.

Yes, you can return unused, unwashed, tagged products within 30 days of reception. Start your return HERE.

Our mailer is made with 100% recycled content, and 50% post-consumer content, with a reusable tear strip and it is recyclable in thin film bins. Find more information about our poly mailers take back program here.

All of our pieces are designed and manufactured in Los Angeles, California, USA. We have a close relationship with all of our production partners to ensure they maintain safe working environments and provide livable wages. Any partner working with us must comply with our guidelines, offering a set of standards regarding fair wages, good working conditions, safety, respect and more. 

All of our clothes are designed, cut and sewn in Los Angeles, California, USA. 

Our warehouse is located in East Dundee, Illinois. We ship all products from there using 100% recycled mailers. 

Learn more about our fabrics here.

We’re confident you’ll fall in love with the unbelievable softness of our TenderBlend fabric. However, if you're not completely satisfied with your purchase, we’ve extended our standard return policy to give you extra peace of mind.

How it works:
You have up to 90 days from your purchase date to decide if our TenderBlend fabric lives up to your expectations. Here's how to process your returns:

1. Within the first 30 days: Follow our standard return process with our trusted partner, Happy Return. Simply initiate the return through the Happy Return portal and complete your return easily.
2. From day 31 to 90: If you need more time to decide, we've got you covered! For returns after 30 days and within the 90-day window, please email us at: softnessguarantee@losano.com. We’ll guide you through the return process from there.

We stand behind the softness and quality of our products and want you to be fully satisfied. Take your time to experience our signature comfort and luxurious softness.

Purchase any of our luxuriously soft TenderBlend styles:

• Malibu Hoodie
• Malibu Pant
• TenderBlend Monterey Hoodie
• TenderBlend Monterey Jogger

and take some extra time to decide if our ultra soft fabric is right for you.

Instead of our standard 30 day return policy, you have an extra 60 days to decide. Within the first 90 days of your purchase, if you decide our TenderBlend is not right for you, you can return your purchase.

All items must be unworn with the original tags attached. Products marked as Final sale are non-refundable.

We reserve the right to return any item that does not comply with our return policy.

Like our standard return policy, you have two convenient ways to make returns during the first 30 days of your purchase: you can return in-person at a Happy Returns bar, or mail it.

Return Process within 30-day Purchase Window:

Start your return HERE by entering your order number and your zip code. (Order number can be found in the order confirmation email we sent you, or by logging into your Losano account and visiting the My Account page).

Then, follow the instructions below:

— Select the item(s)* you wish to return. *Note: If an item is final sale, or non-returnable – no option to return will be provided.

— Select the payment method for your refund and the reason for the return. Once you are done adding items, click “Continue”.

— Choose how you want to return your item(s).

Return Process within 31-90 days Purchase Window:

Email us: Send an email to softnessguarantee@losano.com.

— Let us know what you are returning, include:

• Order Number
• Details of Return
• Reason for return

— Our team will then get back to you and to provide the details on how to process and ship your order back.